Terms and Conditions

1. Acceptance of Terms

By accessing this website or requesting services from Moreno Valley Tree Services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or engage our services. We reserve the right to update these terms at any time, and continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

2. Description of Services

Moreno Valley Tree Services provides residential and commercial tree services in Moreno Valley, CA and surrounding areas, including but not limited to tree removal, tree trimming, tree pruning, stump grinding, stump removal, land clearing, emergency tree service, and commercial tree service. All services are subject to availability and geographic coverage. We reserve the right to decline any job we determine to be outside our scope or safety standards.

3. Estimates and Pricing

All estimates are free and provided after an on-site assessment of the work required. Written estimates are valid for 30 days from the date of issue unless otherwise noted. Final pricing is based on the scope of work agreed upon before work begins.

Additional charges may apply if the scope of work changes materially during the job - for example, if hidden hazards, additional trees, or permit requirements are discovered after work has begun. We will communicate any changes to you before proceeding and obtain your approval before additional costs are incurred.

4. Scheduling and Cancellation

Appointments are confirmed via phone or email. We ask that cancellations or reschedule requests be made at least 24 hours before the scheduled appointment. We reserve the right to reschedule jobs due to unsafe weather conditions, equipment issues, or unforeseen circumstances. We will notify you as promptly as possible if a reschedule is necessary.

For emergency tree service requests, we will make every reasonable effort to respond promptly. Response times may vary depending on current demand and weather conditions.

5. Payment Terms

Payment is due upon completion of work unless otherwise agreed in writing prior to the job. We accept cash, check, and major credit cards. We do not require full payment upfront - customers should be cautious of any contractor who demands full payment before work begins.

For larger commercial or multi-phase projects, a deposit may be required as agreed in your written estimate. Invoices not paid within 30 days of completion may be subject to a late fee of 1.5% per month on the outstanding balance.

6. Customer Responsibilities

You are responsible for ensuring that:

• Access to the work area is available on the scheduled date.
• Any HOA approvals or city permits required for the work have been obtained prior to the scheduled service date, unless we have agreed in writing to handle permits on your behalf.
• Vehicles, outdoor furniture, pets, and people are cleared from the work area before the crew arrives.
• You have disclosed the location of any underground utilities, irrigation lines, or other known hazards on your property.

7. Limitation of Liability

Moreno Valley Tree Services carries liability insurance and workers' compensation coverage. Our liability for any claim arising from services provided is limited to the total amount paid for those services.

We are not liable for pre-existing property conditions, underground utilities not disclosed prior to the job, damage resulting from your failure to obtain required permits or HOA approvals, or events outside our reasonable control including acts of nature, wind events, or unforeseen structural failure of trees or structures.

8. Warranty Disclaimers

Our services are provided with reasonable care and professional skill. However, we do not guarantee specific outcomes for tree health or survival following pruning or trimming. We make no warranty that a treated tree will not decline, die, or require additional care in the future. All workmanship is covered by our standard satisfaction policy - if you are not satisfied with the work, contact us within 5 business days of job completion so we can address your concerns.

9. Dispute Resolution

If a dispute arises from our services or these terms, we ask that you contact us first at hi@morenovalleytreeservices.com or (951) 910-7350 so we have the opportunity to resolve it directly. If we are unable to reach a resolution, disputes will be submitted to binding arbitration in Moreno Valley, California, under the rules of the American Arbitration Association.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of California, without regard to its conflict-of-law provisions. Any legal action not subject to arbitration will be brought in the state or federal courts located in California.

11. Policy Modifications

We may revise these Terms and Conditions at any time by posting an updated version on this page with a new effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

12. Contact Us

For questions about these Terms and Conditions, contact us at: